WooCommerce plugin privacy

1. What Information do we Collect

Personal information you disclose to us

In Short: We collect personal information you voluntarily provide when you complete a payment using our plugin

This may include:

• Order amount, currency, restaurant/store name
• Payment method selected (e.g., Visa, MasterCard, Apple Pay, PayNow)
• Your name, email address, or phone number (only if entered at checkout)
• Payment outcomes such as success, failure, or refund status
• Information needed to help you with refunds or support requests

We collect only the information necessary to securely process and complete your payment.

Payment Data

We may process:

• Payment method type
• Payment confirmation status
• Refund amount and timestamps
• Fraud-prevention flags
• Transaction reference IDs

We do NOT collect or store:

• Credit/debit card numbers
• CVV/CVC security codes
• Card expiry dates

These are handled solely by Adyen, our PCI-compliant payment processor. Adyen privacy notice: https://www.adyen.com/policies-and-disclaimer/privacy-policy

Device, Browser, and Security Data

We may automatically collect:

• Device type (mobile/desktop)
• Browser type
• IP address (used only for fraud/security checks)
• Non-identifying checkout usage information
• Temporary security markers used to prevent duplicate payments

This information is used only to maintain secure checkout performance.

Information we collect from third parties

We may receive:

• Payment status updates from Adyen
• Anonymous error diagnostics from Sentry (only if enabled by the merchant)

Sentry privacy notice: https://sentry.io/privacy/

No advertising, profiling, or marketing data is collected.

2. How do we Process your Information?

In Short: We process your information only when necessary for payment purposes or when required by law.

We process your information to:

• Complete your payment securely
• Confirm the payment status to the website
• Support refunds
• Prevent fraudulent transactions
• Maintain checkout stability
• Assist you when you request customer support
• Meet accounting, financial, and compliance requirements

We do not use your information for marketing, profiling, or advertising.

3. When and with Whom do we Share your Personal Information?

In Short: We share your information only with essential third parties.

We may share your information with:

• Dinetap Payment API - to create and verify your payment session
• Adyen - to securely process your payment
• Sentry (optional) - for anonymous error tracking if the merchant enables it

We do not rent, sell, or share your data with unauthorized third parties.

We may also share data as required:

• For fraud prevention
• To comply with legal obligations
• During business transfers or mergers

4. How do we Handle your Social Logins?

In Short: Not applicable.

The Dinetap Payments plugin does not provide or use social login features.

5. How Long do we Keep your Information?

In Short: Only as long as needed.

• Order and payment information: Stored indefinitely for legal and financial recordkeeping.
• Logs: Deleted automatically after 30 days.
• Security/duplicate-payment checks: Deleted after 60 seconds.
• Sentry error tracking (if enabled): Deleted after 90 days.

We retain only what is necessary and delete or anonymize data when no longer needed.

6. How do we Keep your Information Safe?

We use a combination of technical and organizational controls, including:

• Encrypted connections (HTTPS/TLS)
• Secure communication with trusted providers
• No storage of card numbers or sensitive payment data
• Fraud-prevention mechanisms
• Strict access controls
• Industry-standard payment security through Adyen

Despite our safeguards, no internet transmission is completely secure. Use checkout services in a secure environment.

7. What are your Privacy Rights?

Depending on your country or region, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion (when legally allowed)
• Object to processing
• Request a copy of your data

To exercise these rights, email us at support@dinetap.com.

8. Controls for Do-not-track Features

Most browsers offer Do-Not-Track (DNT) settings. At this time, we do not respond to DNT signals due to the absence of an industry standard.

9. Do we Make Updates to this Notice?

Yes. We may update this Privacy Notice periodically to comply with legal or service changes. The “Last Updated” date at the top indicates when this notice was last revised.

10. How Can you Contact us about this Notice?

Email (General Support): support@dinetap.com

Email (DPO): dpo@dinetap.com

Postal Address:

Dinetap SG PTE. LTD. 

Data Protection Officer

11 Keng Cheow Street, #02-11, Riverside Piazza, 059608

Singapore

11. How Can you Review, Update, or Delete the Data we Collect?

Depending on applicable laws, you may request access, correction, or deletion of your payment-related data.

To submit a request, please contact us at:

support@dinetap.com