Payment link terms

1. Who you are Paying and What these Terms Cover

You are purchasing goods and/or services from the Merchant. The Merchant is the seller of those goods and/or services and is solely responsible for:

• Providing the goods and/or services
• Fulfilment and delivery
• Customer support
• Cancellations and returns
• Refunds where applicable

Dinetap provides technology that enables Merchants to generate and use Payment Links through the Dinetap Platform. Dinetap is not the seller of the Merchant’s goods or services and is not responsible for fulfilment, delivery, returns, or refund decisions.

Adyen provides the Adyen-hosted payment page and processes your payment on behalf of the Merchant.

2. Merchant Details and Contact Information

Before you complete your payment, you will be able to view certain Merchant details on the checkout or payment experience, such as:

• Merchant name
• Transaction description

The Merchant’s legal entity name, email address, and phone number must be made available and clearly shown to shoppers.

If you cannot identify the Merchant or cannot locate the Merchant’s contact details, do not proceed with payment. You may contact Dinetap using the details provided in Section 11.

3. What you are Buying

You are purchasing goods and/or services directly from the Merchant. The description of the goods and/or services is provided by the Merchant and may appear in one or more of the following places:

• The Payment Link message (such as SMS, email, or QR-based communication
• The payment page summary
• An invoice or receipt or
• The Merchant’s website or application

Dinetap is not responsible for the accuracy, completeness, or quality of the product or service description provided by the Merchant.

4. How Payments Happen

A Payment Link will direct you to a secure, Adyen-hosted checkout page where you can complete your payment.

Payments are generally charged immediately when you confirm payment, unless the Merchant clearly states otherwise, for example in the case of:

• Deposits
• Partial payments or
• Delayed capture arrangements

Your bank or payment method provider may require additional verification before authorizing the payment, including measures such as 3D Secure or a one-time password (OTP).

If your payment fails, is declined, or you believe you have been charged more than once, you should contact the Merchant first and provide your payment reference or receipt details.

5. Third Parties Involved

To complete a Payment Link transaction, third parties may be involved, including:

• Adyen, which provides the hosted checkout page and payment processing services
• Card networks such as Visa, Mastercard, or American Express
• Your issuing bank or card provider
• Alternative payment method providers, where applicable
• Fraud prevention and security service providers used by payment providers

These third parties may have their own terms, policies, and procedures that apply to your payment.

6. Legal Entity Responsible for Payment Processing

Your payment is processed by Adyen, acting as the Merchant’s payment service provider.

The legal entity responsible for the transaction is the Merchant legal entity shown in the checkout details or payment experience. Your contract for the purchase of goods and/or services is with the Merchant, not with Dinetap.

7. Delivery and Fulfilment

Delivery and fulfilment depend on the type of goods or services purchased from the Merchant.

Examples include:

• In-person services: for example restaurant bill payments, which are fulfilled at the time of service.
• Bookings or appointments: delivered at the agreed date and time.
• Digital goods or services: delivered electronically or made available after payment, based on the Merchant’s process.
• Physical goods: delivered according to the Merchant’s delivery methods, delivery timeframes, and supported regions or countries.

If you need more information about delivery, fulfilment timing, or supported delivery regions, you should contact the Merchant directly.

8. Refunds and Cancellations

Refunds and cancellations are managed by the Merchant and are subject to:

• The Merchant’s refund and cancellation policy
• Any applicable consumer protection laws

To request a refund or cancellation, you should contact the Merchant and provide relevant details, including:

• Your name
• Payment date and time
• Payment amount
• Payment reference, receipt, or order details

If a refund is approved, it will generally be returned to your original payment method, subject to the processing timelines of your bank or payment provider.

Dinetap does not make refund decisions and is not responsible for the Merchant’s refund or cancellation policy.

9. Disputes and Chargebacks

If you have a dispute regarding a purchase made using a Payment Link, you should first contact the Merchant to try to resolve the matter directly.

If the issue is not resolved, you may be able to raise a dispute or chargeback through your bank, card issuer, or payment method provider, depending on their rules and procedures.

Relevant transaction information may be shared with Adyen and other payment partners where necessary to investigate and respond to disputes or chargebacks.

10. Privacy and Cookies

To operate Payment Links and complete payments, the Merchant, Adyen, and/or Dinetap may process certain information, including:

• Transaction details, such as amount, date, time, and transaction references
• Contact details, where provided for receipts or communications
• Technical and security-related data, such as device type, browser type, and IP address, for fraud prevention, security, and service performance

The Adyen-hosted payment page may also use cookies or similar technologies for core functionality, security, and performance.

Any personal data processed in connection with a Payment Link may also be subject to the privacy policies of the Merchant, Adyen, and Dinetap, as applicable.

11. Governing Law

Your purchase contract is between you and the Merchant.

The governing law applicable to the purchase will be determined by:

• the Merchant’s jurisdiction and/or
• the Merchant’s own terms and conditions

Subject always to any mandatory consumer protection laws that apply in the country or region where you live.

12. Changes to these Terms

We may update these Terms from time to time to reflect changes in legal, regulatory, operational, or service requirements.

The “Last Updated” date at the top of these Terms indicates when this document was most recently revised.

13. Contact us

If you cannot identify the Merchant, or if you experience a technical issue with the Payment Link or payment page, you may contact Dinetap using the details below:

Email (General Support): support@dinetap.com

Email (DPO): dpo@dinetap.com

Postal Address:

Dinetap SG PTE. LTD.

11 Keng Cheow Street, #02-11

Riverside Piazza, 059608

Singapore