Payment terminal terms

1. Scope of these Terms

These Terms govern the merchant use of Adyen payment terminal devices and related services provided by Dinetap.

This includes:

• Supply or enablement of Adyen payment terminal devices
• Terminal setup and activation
• Payment acceptance through supported payment methods
• Basic operational and technical support
• Related transaction enablement and payment service coordination

These Terms do not govern:

• The underlying sale of goods or services between you and your customers
• Any separate acquiring, processing, pricing, or settlement terms issued by Adyen or another payment provider
• Your obligations under applicable consumer, tax, employment, privacy, or industry laws

2. Service Provider Roles

Under this arrangement:

• Dinetap provides the Adyen payment terminal device and related merchant-facing enablement services
• Adyen processes payment transactions and provides payment infrastructure
• You, the Merchant, are the seller of goods and/or services to your customers

You acknowledge that:

• Dinetap is not your customer
• Dinetap is not the buyer or seller in your transactions with end customers
• Adyen’s role is limited to payment processing and related services
• You remain fully responsible for your business operations and customer obligations

3. Merchant Eligibility and Account Setup

To use the terminal services, you must:

• Be a validly registered business or otherwise legally authorized to operate
• Provide accurate onboarding, identity, banking, tax, and business information
• Maintain any approvals, licences, consents, or registrations required for your business
• Comply with Dinetap onboarding requirements and any Adyen verification requirements

You must promptly notify us if:

• Your business ownership changes
• Your legal entity or trading name changes
• Your business activities materially change
• Your contact, banking, or settlement details change
• You become insolvent or subject to any formal financial distress process

We may refuse onboarding, activation, or continued service where information is incomplete, inaccurate, outdated, or fails compliance review.

4. Terminal Provision and Use

Dinetap may provide you with one or more Adyen payment terminal devices for use in connection with your business.

These terminals may include:

• Card acceptance functionality
• Contactless payment support
• Mobile wallet acceptance
• Built-in receipt printing capability
• Other features depending on terminal model and configuration

You must:

• Use the terminal only for your legitimate business purposes
• Use the terminal in accordance with any instructions, manuals, or policies we provide
• Ensure the terminal is operated only by trained and authorized personnel
• Keep the terminal secure, powered, connected, and reasonably protected from misuse, theft, or damage
• Maintain paper rolls and basic consumables where required for printing

You must not:

• Tamper with, modify, reverse engineer, relocate without approval where relevant, or misuse the terminal
• Use the terminal for unlawful, fraudulent, misleading, or prohibited transactions
• Allow third parties to use the terminal without authorization
• Use the terminal in a way that breaches scheme rules, Adyen requirements, or applicable law

5. Ownership, Risk, and Care of Terminals

Unless expressly agreed otherwise in writing, the terminal remains the property of Dinetap, Adyen, or the relevant service provider.

You are responsible for the terminal while it is in your possession or control, including:

• Loss
• Theft
• Damage
• Unauthorized access
• Improper use
• Neglect or misuse by your staff or contractors

You must immediately notify us of:

• Lost or stolen terminals
• Suspected tampering
• Security incidents
• Malfunction or connectivity issues affecting payments

We may charge you for repair, replacement, recovery, or non-return of equipment where caused by your acts, omissions, misuse, or failure to safeguard the terminal.

6. Payment Processing

Payments accepted through the terminal are processed through Adyen and the relevant payment networks.

You acknowledge and agree that:

• All transactions are subject to authorization, fraud checks, scheme rules, and processor approval
• A transaction may be declined, delayed, held, reversed, or investigated
• Settlement timing may depend on Adyen, banking networks, and applicable cut-off times
• Dinetap does not guarantee transaction approval, uninterrupted processing, or settlement timing

You must ensure that:

• Transaction amounts entered are accurate
• Customers are shown the final amount before payment
• Refunds and reversals are processed correctly and lawfully
• Receipts and transaction records are handled appropriately
• Staff follow proper payment acceptance procedures

7. Receipts and Built-in Printer Functionality

The Adyen terminal provided through Dinetap may include a built-in printer for merchant and customer receipts.

You acknowledge that:

• Printed receipt functionality depends on terminal configuration, connectivity, and paper availability
• You are responsible for maintaining adequate receipt paper and consumables unless agreed otherwise
• You are responsible for ensuring receipt information shown to customers is accurate and compliant
• Receipt printing failure does not invalidate an otherwise authorized transaction

Where digital or printed receipts are required by law, you remain responsible for meeting those obligations.

8. Fees, Charges, and Payouts

Your use of the terminal services may be subject to:

• Transaction processing fees
• Setup, replacement, servicing, or delivery fees
• Chargeback or dispute fees
• Other agreed commercial charges

Applicable fees may be set out in:

• Your merchant agreement
• Your commercial schedule
• Your onboarding documents
• Any separate pricing terms agreed with Dinetap

Unless otherwise agreed:

• Fees are payable when due without set-off
• We may deduct certain amounts from payouts or invoice you separately
• Late payment may result in suspension, collection activity, or termination

Payout timing is subject to your settlement arrangement and the payment processor’s operational processes.

9. Merchant Responsibility to Customers

You are solely responsible for:

• The goods and services you offer
• Product or service descriptions
• Pricing, taxes, surcharges, and tips
• Refunds, returns, exchanges, cancellations, and complaints
• Compliance with consumer law and disclosure obligations
• Any customer disputes unrelated to terminal functionality

Dinetap is not responsible for:

• Customer dissatisfaction with your goods or services
• Delivery failures
• Incorrect pricing entered by your staff
• Refund entitlement decisions
• Your customer service obligations

10. Chargebacks, Disputes, and Reversals

You are responsible for all chargebacks, reversals, retrieval requests, and payment disputes associated with your transactions, except to the extent caused directly by our proven fault.

You must:

• Respond promptly to requests for transaction information
• Provide receipts, proof of sale, refund evidence, and other supporting documents
• Cooperate with Dinetap during investigations
• Accept that scheme and issuer decisions may be final under applicable network rules

We may recover from you:

• Chargeback amounts
• Dispute processing fees
• Investigation costs
• Negative balances
• Any losses arising from merchant fraud, negligence, or non-compliance

11. Compliance and Prohibited Use

You must comply with:

• Applicable laws and regulations
• Payment card scheme rules
• Adyen requirements
• Anti-money laundering and sanctions requirements
• Consumer protection rules
• Privacy and data handling obligations
• Any Dinetap policies notified to you from time to time

You must not use the terminal service for:

• Illegal transactions
• Fraudulent or deceptive conduct
• Prohibited goods or services
• Transactions that circumvent card scheme rules
• Activity outside your approved business profile without prior approval

We may restrict, suspend, or terminate service immediately where we reasonably suspect non-compliance, fraud, elevated risk, or prohibited activity.

12. Data Security and Cardholder Information

You must handle terminal usage and customer payment interactions securely.

You acknowledge that:

• Dinetap does not store full card numbers, CVV/CVC, or PIN data
• Payment card data is processed through Adyen’s secure payment infrastructure
• You must not record, store, copy, photograph, or otherwise retain sensitive authentication data
• You must keep terminals physically secure and prevent unauthorized access

You must immediately report any suspected:

• Data breach
• Card compromise
• Terminal tampering
• Security incident involving payment acceptance

13. Service Availability and Support

We will use reasonable efforts to support terminal availability and operational continuity, but we do not guarantee uninterrupted service.

Service may be affected by:

• Internet or power outages
• Processor downtime
• Terminal malfunction
• Banking network issues
• Security reviews
• Maintenance or software updates
• Events outside our reasonable control

Dinetap may provide troubleshooting, replacement coordination, or technical support, but response times and outcomes may vary depending on the issue and third-party dependencies.

14. Suspension and Termination

We may suspend, restrict, or terminate your access to terminal services immediately or on notice if:

• You breach these Terms
• Your business presents fraud, compliance, reputational, or financial risk
• Adyen or another required provider requires suspension
• Banking network issues
• You provided false or misleading information
• Your chargeback or complaint levels become unacceptable
• You become insolvent or cease business operations

Upon termination or deactivation, you must:

• Stop using the terminal immediately
• Return equipment upon request
• Pay any outstanding fees, losses, or liabilities
• Cooperate with any wind-down or recovery process

Termination does not affect accrued rights, payment obligations, chargeback exposure, or investigation rights.

15. Limitation of Liability

To the maximum extent permitted by law:

• Dinetap provides the terminal service on an “as available” basis
• We are not liable for indirect, incidental, special, consequential, or punitive loss
• We are not liable for loss of profits, revenue, goodwill, business opportunity, or anticipated savings
• We are not liable for processor, issuer, network, telecommunications, banking, or third-party service failures
• We are not liable for customer disputes relating to your goods or services

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

16. Indemnity

You agree to indemnify and hold harmless Dinetap, its affiliates, officers, employees, and service providers from losses, claims, damages, liabilities, costs, and expenses arising out of or related to:

• Your breach of these Terms
• Your business activities
• Your goods or services
• Your misuse of the terminal
• Your breach of law or payment scheme rules
• Customer claims relating to your conduct, products, services, or refunds
• Fraud, negligence, or misconduct by you or your personnel

17. Changes to these Terms

We may update these Terms from time to time to reflect changes in:

• Law or regulation
• Adyen or payment network requirements
• Terminal functionality
• Security standards
• Commercial or operational arrangements

The updated version will apply from the “Last Updated” date shown at the top of this document, unless a different effective date is stated.

18. Governing Law

These Terms are governed by the laws applicable to Dinetap SG PTE. LTD., unless otherwise required by mandatory law or agreed separately in writing.

Any dispute arising out of or in connection with these Terms will be subject to the jurisdiction of the competent courts applicable under those laws, unless otherwise required by law.

19. Contact us

If you have questions about these Terms or need support relating to your Adyen payment terminal service, please contact:

Email (General Support): support@dinetap.com

Email (DPO): dpo@dinetap.com

Postal Address:

Dinetap SG PTE. LTD.

11 Keng Cheow Street, #02-11

Riverside Piazza, 059608

Singapore