Products
Hardware
Pricing
What's New
Register
Call +65 8033 4557
Register
Call +65 8033 4557

Privacy Policy

Last updated Jan 12, 2026

Last updated Jan 12, 2026

Last updated Jan 12, 2026

Last updated Jan 12, 2026

1. INTRODUCTION

1. INTRODUCTION

1. INTRODUCTION

Dinetap (“Dinetap”, “we”, “our” or “us”) respects the privacy of our merchant partners, including restaurants, business owners, authorized staff, and representatives (“Merchants”).

This Privacy Policy explains how we collect, use, store, disclose, and protect personal data and business-related data when Merchants use any Dinetap products or services (collectively, the “Services”).

By registering for or using Dinetap Services, you acknowledge and agree to the practices described in this Privacy Policy.
Dinetap (“Dinetap”, “we”, “our” or “us”) respects the privacy of our merchant partners, including restaurants, business owners, authorized staff, and representatives (“Merchants”).

This Privacy Policy explains how we collect, use, store, disclose, and protect personal data and business-related data when Merchants use any Dinetap products or services (collectively, the “Services”).

By registering for or using Dinetap Services, you acknowledge and agree to the practices described in this Privacy Policy.
Dinetap (“Dinetap”, “we”, “our” or “us”) respects the privacy of our merchant partners, including restaurants, business owners, authorized staff, and representatives (“Merchants”).

This Privacy Policy explains how we collect, use, store, disclose, and protect personal data and business-related data when Merchants use any Dinetap products or services (collectively, the “Services”).

By registering for or using Dinetap Services, you acknowledge and agree to the practices described in this Privacy Policy.
Dinetap (“Dinetap”, “we”, “our” or “us”) respects the privacy of our merchant partners, including restaurants, business owners, authorized staff, and representatives (“Merchants”).

This Privacy Policy explains how we collect, use, store, disclose, and protect personal data and business-related data when Merchants use any Dinetap products or services (collectively, the “Services”).

By registering for or using Dinetap Services, you acknowledge and agree to the practices described in this Privacy Policy.

Dinetap (“Dinetap”, “we”, “our” or “us”) respects the privacy of our merchant partners, including restaurants, business owners, authorized staff, and representatives (“Merchants”).


This Privacy Policy explains how we collect, use, store, disclose, and protect personal data and business-related data when Merchants use any Dinetap products or services (collectively, the “Services”).


By registering for or using Dinetap Services, you acknowledge and agree to the practices described in this Privacy Policy.

2. Scope of this policy

2. Scope of this policy

2. Scope of this policy

This Privacy Policy applies to Merchants using any Dinetap offering, including but not limited to:
This Privacy Policy applies to Merchants using any Dinetap offering, including but not limited to:
This Privacy Policy applies to Merchants using any Dinetap offering, including but not limited to:

  • Cloud POS systems

  • In-store and online payment processing

  • Merchant Backoffice and dashboards

  • Wallets, prepayments, cashback, and loyalty tools

  • Admin and management portals

  • APIs, plugins, and third-party integrations

  • Merchant support, reporting, and analytics tools

This policy applies to both business information and personal data of merchant representatives and staff.
This policy applies to both business information and personal data of merchant representatives and staff.
This policy applies to both business information and personal data of merchant representatives and staff.

3. INFORMATION WE COLLECT

3. INFORMATION WE COLLECT

3. INFORMATION WE COLLECT

3.1 Merchant & Business Information
3.1 Merchant & Business Information
We may collect and process the following business-related information:
We may collect and process the following business-related information:
We may collect and process the following business-related information:
  • Restaurant or business name

  • Business registration details

  • Tax or regulatory identifiers (where required)
  • Store locations and operating details
  • Bank account or settlement information
  • Terminal and device identifiers
3.2 Personal Data of Merchant Representatives
3.2 Personal Data of Merchant Representatives
This includes personal data of owners, administrators, and staff authorized to use Dinetap Services:
This includes personal data of owners, administrators, and staff authorized to use Dinetap Services:
This includes personal data of owners, administrators, and staff authorized to use Dinetap Services:
  • Full name
  • Email address
  • Phone number
  • Role and access level
  • Login credentials and authentication data
  • Communications with Dinetap support
3.3 Transaction & Operational Data
3.3 Transaction & Operational Data
When Merchants use our Services, we may collect:
When Merchants use our Services, we may collect:
When Merchants use our Services, we may collect:
  • Transaction records and payment metadata
  • Order details and refunds
  • Wallet balances, credits, and prepayments
  • Fees, settlements, and reconciliation data
  • POS activity logs and timestamps
Important: Sensitive payment card data is processed by certified payment service providers and is not stored by Dinetap unless explicitly required and permitted by law.
Important: Sensitive payment card data is processed by certified payment service providers and is not stored by Dinetap unless explicitly required and permitted by law.
Important: Sensitive payment card data is processed by certified payment service providers and is not stored by Dinetap unless explicitly required and permitted by law.
3.4 Automatically Collected Data
3.4 Automatically Collected Data
We may automatically collect technical data such as:
We may automatically collect technical data such as:
We may automatically collect technical data such as:
  • IP address
  • Device and terminal information
  • Browser or application type
  • System logs and error reports
  • Usage and performance metrics

2. Scope of this policy

4. HOW WE USE MERCHANT INFORMATION

4. HOW WE USE MERCHANT INFORMATION

4. HOW WE USE MERCHANT INFORMATION

We use Merchant data for the following purposes:
We use Merchant data for the following purposes:
We use Merchant data for the following purposes:
  • To onboard, verify, and manage Merchant accounts
  • To provide POS, payment, wallet, and loyalty services
  • To process transactions, settlements, and payouts
  • To enable reporting, analytics, and business insights
  • To manage staff access and permissions
  • To provide customer and technical support
  • To ensure platform security and fraud prevention
  • To comply with legal, tax, and regulatory obligations

5. Legal Basis for Processing

5. Legal Basis for Processing

We process Merchant data based on one or more of the following grounds:
We process Merchant data based on one or more of the following grounds:
We process Merchant data based on one or more of the following grounds:
  • Performance of a contract with the Merchant
  • Legitimate business interests
  • Compliance with legal and regulatory requirements
  • Consent, where required by applicable law

6. Data Sharing and Disclosure

6. Data Sharing and Disclosure

We may share Merchant data only as necessary, including with:
We may share Merchant data only as necessary, including with:
We may share Merchant data only as necessary, including with:
  • Payment processors and financial institutions
  • Banking and settlement partners
  • Cloud infrastructure and hosting providers
  • Analytics, monitoring, and security service providers
  • Government or regulatory authorities when legally required
We do not sell Merchant data to third parties.
We do not sell Merchant data to third parties.
We do not sell Merchant data to third parties.
Merchant data is shared with end customers only where required to complete a transaction or fulfill a service (e.g., receipts, order confirmations).
Merchant data is shared with end customers only where required to complete a transaction or fulfill a service (e.g., receipts, order confirmations).
Merchant data is shared with end customers only where required to complete a transaction or fulfill a service (e.g., receipts, order confirmations).

7. International Data Transfers

7. International Data Transfers

Merchant data may be stored or processed outside the Merchant’s country of operation. Where applicable, we implement appropriate safeguards to ensure data protection in accordance with applicable laws.
Merchant data may be stored or processed outside the Merchant’s country of operation. Where applicable, we implement appropriate safeguards to ensure data protection in accordance with applicable laws.
Merchant data may be stored or processed outside the Merchant’s country of operation. Where applicable, we implement appropriate safeguards to ensure data protection in accordance with applicable laws.

8. DATA RETENTION

8. DATA RETENTION

We retain Merchant data only for as long as necessary to:
We retain Merchant data only for as long as necessary to:
We retain Merchant data only for as long as necessary to:
  • Provide Services and maintain accounts
  • Meet accounting, tax, and regulatory obligations
  • Resolve disputes and enforce agreements
Retention periods vary depending on data type and jurisdiction.
Retention periods vary depending on data type and jurisdiction.
Retention periods vary depending on data type and jurisdiction.

9. DATA SECURITY

9. DATA SECURITY

We apply industry-standard security measures to protect Merchant data, including:
We apply industry-standard security measures to protect Merchant data, including:
We apply industry-standard security measures to protect Merchant data, including:
  • Encryption of sensitive data
  • Secure access controls and authentication
  • Role-based permissions for staff access

  • Monitoring, logging, and audit trails

  • Regular security reviews and system updates

While we take strong measures, no system can be guaranteed to be completely secure.
While we take strong measures, no system can be guaranteed to be completely secure.
While we take strong measures, no system can be guaranteed to be completely secure.

10. Cookies and Tracking Technologies

10. Cookies and Tracking Technologies

Our merchant platforms may use cookies and similar technologies to:

  • Enable core functionality

  • Maintain session security

  • Improve usability and performance

  • Analyze system usage

Cookie preferences can be managed through browser or device settings.
Cookie preferences can be managed through browser or device settings.
Cookie preferences can be managed through browser or device settings.

11. Merchant Rights

11. Merchant Rights

Subject to applicable laws, Merchants and authorized representatives may have the right to:

  • Access personal data held by Dinetap

  • Request corrections or updates

  • Request deletion where legally permissible

  • Restrict or object to certain processing

  • Request data export or portability

Requests may be submitted using the contact details below.
Requests may be submitted using the contact details below.
Requests may be submitted using the contact details below.

12. Staff and authorized users

12. Staff and authorized users

Merchants are responsible for ensuring that their staff and authorized users:

  • Use the Services in accordance with this Privacy Policy

  • Have appropriate permissions and access levels

  • Comply with applicable privacy and data protection laws

13. Changes to This Policy

13. Changes to This Policy

We may update this Privacy Policy periodically.
Material changes will be communicated through the Merchant platform or official channels.
We may update this Privacy Policy periodically.
Material changes will be communicated through the Merchant platform or official channels.
We may update this Privacy Policy periodically.
Material changes will be communicated through the Merchant platform or official channels.

14. Contact Information

14. Contact Information

For privacy-related inquiries or requests, please contact:

Dinetap

📧 [email protected]

🌐 https://www.dinetap.com