Privacy Policy - Dinetap WooCommerce Plugin
Last Updated: 1 December 2025
This Privacy Notice for Dinetap SG PTE. LTD. (doing business as “Dinetap”) ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our Services ("Services"), including when you:
Make a payment through a website using the Dinetap Payments WooCommerce plugin, or any website that links to this Privacy Notice
Interact with checkout pages where Dinetap payment methods are loaded
Engage with us in other related ways, including customer support, troubleshooting, and merchant payment assistance
Questions or concerns?
Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use the payment services. If you still have questions, contact us at [email protected].
SUMMARY OF KEY POINTS
This summary provides key points from our Privacy Notice, but you can find more detail in the sections below.
What personal information do we process?
We may process information such as your order details, billing information, payment method, device data, and security-related information needed to complete your payment securely.
Learn more under “1. WHAT INFORMATION DO WE COLLECT?”
Do we process sensitive personal information?
No. We do not process sensitive information such as health data, beliefs, or biometric identifiers.
Do we collect information from third parties?
Yes. We may receive payment status information from Adyen, and optional error tracking information from Sentry if the website owner enables this feature.
Learn more under “1. WHAT INFORMATION DO WE COLLECT?”
How do we process your information?
We process your information to complete payments, issue refunds, improve service reliability, prevent fraud, support users, and comply with laws.
See “2. HOW DO WE PROCESS YOUR INFORMATION?”
When and with whom do we share personal information?
We may share information with the Dinetap Payment API, Adyen, and Sentry (optional).
See “3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?”
How do we keep your information safe?
We use organizational and technical safeguards, including encryption, secure payment flows, rate-limit protection, fraud checks, and no storage of card numbers.
See “6. HOW DO WE KEEP YOUR INFORMATION SAFE?”
What are your rights?
Depending on your location, you may have access, correction, deletion, or objection rights.
See “7. WHAT ARE YOUR PRIVACY RIGHTS?”
How do you exercise your rights?
You may contact us at [email protected] to request access or deletion of your personal information.
1. WHAT INFORMATION DO WE COLLECT
Personal information you disclose to us
In Short: We collect personal information you voluntarily provide when you complete a payment using our plugin
This may include:
Order amount, currency, restaurant/store name
Payment method selected (e.g., Visa, MasterCard, Apple Pay, PayNow)
Your name, email address, or phone number (only if entered at checkout)
Payment outcomes such as success, failure, or refund status
Information needed to help you with refunds or support requests
We collect only the information necessary to securely process and complete your payment.
Payment Data
We may process:
Payment method type
Payment confirmation status
Refund amount and timestamps
Fraud-prevention flags
Transaction reference IDs
We do NOT collect or store:
Credit/debit card numbers
CVV/CVC security codes
Card expiry dates
These are handled solely by Adyen, our PCI-compliant payment processor. Adyen privacy notice: https://www.adyen.com/policies-and-disclaimer/privacy-policy
Device, Browser, and Security Data
We may automatically collect:
Device type (mobile/desktop)
Browser type
IP address (used only for fraud/security checks)
Non-identifying checkout usage information
Temporary security markers used to prevent duplicate payments
This information is used only to maintain secure checkout performance.
Information we collect from third parties
We may receive:
Payment status updates from Adyen
Anonymous error diagnostics from Sentry (only if enabled by the merchant)
Sentry privacy notice: https://sentry.io/privacy/
No advertising, profiling, or marketing data is collected.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information only when necessary for payment purposes or when required by law.
We process your information to:
Complete your payment securely
Confirm the payment status to the website
Support refunds
Prevent fraudulent transactions
Maintain checkout stability
Assist you when you request customer support
Meet accounting, financial, and compliance requirements
We do not use your information for marketing, profiling, or advertising.
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We share your information only with essential third parties.
We may share your information with:
Dinetap Payment API - to create and verify your payment session
Adyen - to securely process your payment
Sentry (optional) - for anonymous error tracking if the merchant enables it
We do not rent, sell, or share your data with unauthorized third parties.
We may also share data as required:
For fraud prevention
To comply with legal obligations
During business transfers or mergers
4. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
In Short: Not applicable.
The Dinetap Payments plugin does not provide or use social login features.
5. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: Only as long as needed.
Order and payment information: Stored indefinitely for legal and financial recordkeeping.
Logs: Deleted automatically after 30 days.
Security/duplicate-payment checks: Deleted after 60 seconds.
Sentry error tracking (if enabled): Deleted after 90 days.
We retain only what is necessary and delete or anonymize data when no longer needed.
6. HOW DO WE KEEP YOUR INFORMATION SAFE?
We use a combination of technical and organizational controls, including:
Encrypted connections (HTTPS/TLS)
Secure communication with trusted providers
No storage of card numbers or sensitive payment data
Fraud-prevention mechanisms
Strict access controls
Industry-standard payment security through Adyen
Despite our safeguards, no internet transmission is completely secure. Use checkout services in a secure environment.
7. WHAT ARE YOUR PRIVACY RIGHTS?
Depending on your country or region, you may have the right to:
Access your personal data
Correct inaccurate information
Request deletion (when legally allowed)
Object to processing
Request a copy of your data