Payment Link
Terms & Conditions
Last updated Mar 25, 2026
Last updated Mar 25, 2026
Last updated Mar 25, 2026
These Payment Link Terms & Conditions (“Terms”) apply when you (“Shopper”, “you”, or “your”) make a payment using a payment link (“Payment Link”) provided by a business (“Merchant”) that uses the Dinetap platform (“Dinetap Platform”).
SUMMARY OF KEY POINTS
SUMMARY OF KEY POINTS
SUMMARY OF KEY POINTS
This summary provides an overview of the main points in these Terms. You can find more detail in the sections below.
This summary provides an overview of the main points in these Terms. You can find more detail in the sections below.
This summary provides an overview of the main points in these Terms. You can find more detail in the sections below.
Who am I paying?
You are paying the Merchant for goods and/or services. The Merchant is the seller and is responsible for fulfilment, customer support, cancellations, and refunds.
You are paying the Merchant for goods and/or services. The Merchant is the seller and is responsible for fulfilment, customer support, cancellations, and refunds.
You are paying the Merchant for goods and/or services. The Merchant is the seller and is responsible for fulfilment, customer support, cancellations, and refunds.
What does Dinetap do?
Dinetap provides the technology that allows Merchants to offer Payment Links, but Dinetap is not the seller of the goods or services and does not process your payment.
Dinetap provides the technology that allows Merchants to offer Payment Links, but Dinetap is not the seller of the goods or services and does not process your payment.
Dinetap provides the technology that allows Merchants to offer Payment Links, but Dinetap is not the seller of the goods or services and does not process your payment.
Who processes my payment?
Your payment is processed by Adyen, which provides the hosted checkout page and payment processing services on behalf of the Merchant.
Your payment is processed by Adyen, which provides the hosted checkout page and payment processing services on behalf of the Merchant.
Your payment is processed by Adyen, which provides the hosted checkout page and payment processing services on behalf of the Merchant.
Where can I see the Merchant details?
Before completing payment, you should be able to see the Merchant’s details, such as the Merchant name and transaction description, on the checkout or payment experience.
Before completing payment, you should be able to see the Merchant’s details, such as the Merchant name and transaction description, on the checkout or payment experience.
Before completing payment, you should be able to see the Merchant’s details, such as the Merchant name and transaction description, on the checkout or payment experience.
Who handles refunds and cancellations?
Refunds and cancellations are handled by the Merchant in accordance with the Merchant’s own policies and applicable consumer laws.
Refunds and cancellations are handled by the Merchant in accordance with the Merchant’s own policies and applicable consumer laws.
Refunds and cancellations are handled by the Merchant in accordance with the Merchant’s own policies and applicable consumer laws.
What should I do if I have a problem?
You should contact the Merchant first for issues relating to the purchase, fulfilment, refunds, or cancellations. If you cannot identify the Merchant or you experience a technical issue with the Payment Link, you may contact Dinetap.
You should contact the Merchant first for issues relating to the purchase, fulfilment, refunds, or cancellations. If you cannot identify the Merchant or you experience a technical issue with the Payment Link, you may contact Dinetap.
You should contact the Merchant first for issues relating to the purchase, fulfilment, refunds, or cancellations. If you cannot identify the Merchant or you experience a technical issue with the Payment Link, you may contact Dinetap.
1. WHO YOU ARE PAYING AND WHAT THESE TERMS COVER
1. WHO YOU ARE PAYING AND WHAT THESE TERMS COVER
1. WHO YOU ARE PAYING AND WHAT THESE TERMS COVER
You are purchasing goods and/or services from the Merchant. The Merchant is the seller of those goods and/or services and is solely responsible for:
You are purchasing goods and/or services from the Merchant. The Merchant is the seller of those goods and/or services and is solely responsible for:
You are purchasing goods and/or services from the Merchant. The Merchant is the seller of those goods and/or services and is solely responsible for:
Providing the goods and/or services
Fulfilment and delivery
Customer support
Cancellations and returns
Refunds where applicable
Dinetap provides technology that enables Merchants to generate and use Payment Links through the Dinetap Platform. Dinetap is not the seller of the Merchant’s goods or services and is not responsible for fulfilment, delivery, returns, or refund decisions.
Dinetap provides technology that enables Merchants to generate and use Payment Links through the Dinetap Platform. Dinetap is not the seller of the Merchant’s goods or services and is not responsible for fulfilment, delivery, returns, or refund decisions.
Dinetap provides technology that enables Merchants to generate and use Payment Links through the Dinetap Platform. Dinetap is not the seller of the Merchant’s goods or services and is not responsible for fulfilment, delivery, returns, or refund decisions.
Adyen provides the Adyen-hosted payment page and processes your payment on behalf of the Merchant.
Adyen provides the Adyen-hosted payment page and processes your payment on behalf of the Merchant.
Adyen provides the Adyen-hosted payment page and processes your payment on behalf of the Merchant.
2. MERCHANT DETAILS AND CONTACT INFORMATION
2. MERCHANT DETAILS AND CONTACT INFORMATION
2. MERCHANT DETAILS AND CONTACT INFORMATION
Before you complete your payment, you will be able to view certain Merchant details on the checkout or payment experience, such as:
Before you complete your payment, you will be able to view certain Merchant details on the checkout or payment experience, such as:
Before you complete your payment, you will be able to view certain Merchant details on the checkout or payment experience, such as:
Merchant name
Transaction description
The Merchant’s legal entity name, email address, and phone number must be made available and clearly shown to shoppers.
The Merchant’s legal entity name, email address, and phone number must be made available and clearly shown to shoppers.
The Merchant’s legal entity name, email address, and phone number must be made available and clearly shown to shoppers.
If you cannot identify the Merchant or cannot locate the Merchant’s contact details, do not proceed with payment. You may contact Dinetap using the details provided in Section 11.
If you cannot identify the Merchant or cannot locate the Merchant’s contact details, do not proceed with payment. You may contact Dinetap using the details provided in Section 11.
If you cannot identify the Merchant or cannot locate the Merchant’s contact details, do not proceed with payment. You may contact Dinetap using the details provided in Section 11.
3. WHAT YOU ARE BUYING
3. WHAT YOU ARE BUYING
3. WHAT YOU ARE BUYING
You are purchasing goods and/or services directly from the Merchant. The description of the goods and/or services is provided by the Merchant and may appear in one or more of the following places:
You are purchasing goods and/or services directly from the Merchant. The description of the goods and/or services is provided by the Merchant and may appear in one or more of the following places:
You are purchasing goods and/or services directly from the Merchant. The description of the goods and/or services is provided by the Merchant and may appear in one or more of the following places:
The Payment Link message (such as SMS, email, or QR-based communication
The payment page summary
An invoice or receipt
The Merchant’s website or application
Dinetap is not responsible for the accuracy, completeness, or quality of the product or service description provided by the Merchant.
Dinetap is not responsible for the accuracy, completeness, or quality of the product or service description provided by the Merchant.
Dinetap is not responsible for the accuracy, completeness, or quality of the product or service description provided by the Merchant.
4. HOW PAYMENTS HAPPEN
4. HOW PAYMENTS HAPPEN
4. HOW PAYMENTS HAPPEN
A Payment Link will direct you to a secure, Adyen-hosted checkout page where you can complete your payment.
A Payment Link will direct you to a secure, Adyen-hosted checkout page where you can complete your payment.
A Payment Link will direct you to a secure, Adyen-hosted checkout page where you can complete your payment.
Payments are generally charged immediately when you confirm payment, unless the Merchant clearly states otherwise, for example in the case of:
Payments are generally charged immediately when you confirm payment, unless the Merchant clearly states otherwise, for example in the case of:
Payments are generally charged immediately when you confirm payment, unless the Merchant clearly states otherwise, for example in the case of:
Deposits
Partial payments
Delayed capture arrangements
Your bank or payment method provider may require additional verification before authorizing the payment, including measures such as 3D Secure or a one-time password (OTP).
Your bank or payment method provider may require additional verification before authorizing the payment, including measures such as 3D Secure or a one-time password (OTP).
Your bank or payment method provider may require additional verification before authorizing the payment, including measures such as 3D Secure or a one-time password (OTP).
If your payment fails, is declined, or you believe you have been charged more than once, you should contact the Merchant first and provide your payment reference or receipt details.
If your payment fails, is declined, or you believe you have been charged more than once, you should contact the Merchant first and provide your payment reference or receipt details.
If your payment fails, is declined, or you believe you have been charged more than once, you should contact the Merchant first and provide your payment reference or receipt details.
5. THIRD PARTIES INVOLVED
5. THIRD PARTIES INVOLVED
5. THIRD PARTIES INVOLVED
To complete a Payment Link transaction, third parties may be involved, including:
To complete a Payment Link transaction, third parties may be involved, including:
To complete a Payment Link transaction, third parties may be involved, including:
Adyen, which provides the hosted checkout page and payment processing services
Card networks such as Visa, Mastercard, or American Express
Your issuing bank or card provider
Alternative payment method providers, where applicable
Fraud prevention and security service providers used by payment providers
These third parties may have their own terms, policies, and procedures that apply to your payment.
These third parties may have their own terms, policies, and procedures that apply to your payment.
These third parties may have their own terms, policies, and procedures that apply to your payment.
6. LEGAL ENTITY RESPONSIBLE FOR PAYMENT PROCESSING
6. LEGAL ENTITY RESPONSIBLE FOR PAYMENT PROCESSING
6. LEGAL ENTITY RESPONSIBLE FOR PAYMENT PROCESSING
Your payment is processed by Adyen, acting as the Merchant’s payment service provider.
Your payment is processed by Adyen, acting as the Merchant’s payment service provider.
Your payment is processed by Adyen, acting as the Merchant’s payment service provider.
The legal entity responsible for the transaction is the Merchant legal entity shown in the checkout details or payment experience. Your contract for the purchase of goods and/or services is with the Merchant, not with Dinetap.
The legal entity responsible for the transaction is the Merchant legal entity shown in the checkout details or payment experience. Your contract for the purchase of goods and/or services is with the Merchant, not with Dinetap.
The legal entity responsible for the transaction is the Merchant legal entity shown in the checkout details or payment experience. Your contract for the purchase of goods and/or services is with the Merchant, not with Dinetap.
7. DELIVERY AND FULFILMENT
7. DELIVERY AND FULFILMENT
7. DELIVERY AND FULFILMENT
Delivery and fulfilment depend on the type of goods or services purchased from the Merchant.
Delivery and fulfilment depend on the type of goods or services purchased from the Merchant.
Delivery and fulfilment depend on the type of goods or services purchased from the Merchant.
In-person services – such as restaurant bill payments, which are fulfilled at the time of service.
Bookings or appointments – delivered at the agreed date and time.
Digital goods or services – delivered electronically or made available after payment, based on the Merchant’s process.
Physical goods – delivered according to the Merchant’s delivery methods, delivery timeframes, and supported regions or countries.
If you need more information about delivery, fulfilment timing, or supported delivery regions, you should contact the Merchant directly.
If you need more information about delivery, fulfilment timing, or supported delivery regions, you should contact the Merchant directly.
If you need more information about delivery, fulfilment timing, or supported delivery regions, you should contact the Merchant directly.
8. REFUNDS AND CANCELLATIONS
8. REFUNDS AND CANCELLATIONS
8. REFUNDS AND CANCELLATIONS
Refunds and cancellations are managed by the Merchant and are subject to:
Refunds and cancellations are managed by the Merchant and are subject to:
Refunds and cancellations are managed by the Merchant and are subject to:
The Merchant’s refund and cancellation policy
Any applicable consumer protection laws
To request a refund or cancellation, you should contact the Merchant and provide relevant details, including:
To request a refund or cancellation, you should contact the Merchant and provide relevant details, including:
To request a refund or cancellation, you should contact the Merchant and provide relevant details, including:
Your name
Payment date and time
Payment amount
Payment reference, receipt, or order details
If a refund is approved, it will generally be returned to your original payment method, subject to the processing timelines of your bank or payment provider.
If a refund is approved, it will generally be returned to your original payment method, subject to the processing timelines of your bank or payment provider.
If a refund is approved, it will generally be returned to your original payment method, subject to the processing timelines of your bank or payment provider.
Dinetap does not make refund decisions and is not responsible for the Merchant’s refund or cancellation policy.
Dinetap does not make refund decisions and is not responsible for the Merchant’s refund or cancellation policy.
Dinetap does not make refund decisions and is not responsible for the Merchant’s refund or cancellation policy.
9. DISPUTES AND CHARGEBACKS
9. DISPUTES AND CHARGEBACKS
9. DISPUTES AND CHARGEBACKS
If you have a dispute regarding a purchase made using a Payment Link, you should first contact the Merchant to try to resolve the matter directly.
If you have a dispute regarding a purchase made using a Payment Link, you should first contact the Merchant to try to resolve the matter directly.
If you have a dispute regarding a purchase made using a Payment Link, you should first contact the Merchant to try to resolve the matter directly.
If the issue is not resolved, you may be able to raise a dispute or chargeback through your bank, card issuer, or payment method provider, depending on their rules and procedures.
If the issue is not resolved, you may be able to raise a dispute or chargeback through your bank, card issuer, or payment method provider, depending on their rules and procedures.
If the issue is not resolved, you may be able to raise a dispute or chargeback through your bank, card issuer, or payment method provider, depending on their rules and procedures.
Relevant transaction information may be shared with Adyen and other payment partners where necessary to investigate and respond to disputes or chargebacks.
Relevant transaction information may be shared with Adyen and other payment partners where necessary to investigate and respond to disputes or chargebacks.
Relevant transaction information may be shared with Adyen and other payment partners where necessary to investigate and respond to disputes or chargebacks.
10. PRIVACY AND COOKIES
10. PRIVACY AND COOKIES
10. PRIVACY AND COOKIES
To operate Payment Links and complete payments, the Merchant, Adyen, and/or Dinetap may process certain information, including:
To operate Payment Links and complete payments, the Merchant, Adyen, and/or Dinetap may process certain information, including:
To operate Payment Links and complete payments, the Merchant, Adyen, and/or Dinetap may process certain information, including:
Transaction details, such as amount, date, time, and transaction references
Contact details, where provided for receipts or communications
Technical and security-related data, such as device type, browser type, and IP address, for fraud prevention, security, and service performance
The Adyen-hosted payment page may also use cookies or similar technologies for core functionality, security, and performance.
The Adyen-hosted payment page may also use cookies or similar technologies for core functionality, security, and performance.
The Adyen-hosted payment page may also use cookies or similar technologies for core functionality, security, and performance.
Any personal data processed in connection with a Payment Link may also be subject to the privacy policies of the Merchant, Adyen, and Dinetap, as applicable.
Any personal data processed in connection with a Payment Link may also be subject to the privacy policies of the Merchant, Adyen, and Dinetap, as applicable.
Any personal data processed in connection with a Payment Link may also be subject to the privacy policies of the Merchant, Adyen, and Dinetap, as applicable.
11. GOVERNING LAW
11. GOVERNING LAW
11. GOVERNING LAW
Your purchase contract is between you and the Merchant.
Your purchase contract is between you and the Merchant.
Your purchase contract is between you and the Merchant.
The governing law applicable to the purchase will be determined by:
The governing law applicable to the purchase will be determined by:
The governing law applicable to the purchase will be determined by:
the Merchant’s jurisdiction and/or
the Merchant’s own terms and conditions